To protect hospital workers, Governor Ron DeSantis has signed a new law that increases criminal penalties for those who knowingly commit assault or battery against them.
This means that assailants will now face more severe charges, with battery becoming a felony of the third degree and aggravated assault and battery becoming even more serious felonies.
The state House and Senate both approved the bill, which will go into effect on October 1.
Workplace violence is a severe problem that can have tragic consequences.
According to the CDC, there are four main types of workplace violence: criminal intent, client-on-worker violence, worker-on-worker violence, and personal relationship violence.
Criminal intent refers to acts of violence committed to harm others, regardless of the relationship between the perpetrator and the victim. Example:
a nurse assaulted in the hospital parking garage;
a home health care nurse is mugged while conducting a home visit.
Client-on-worker violence occurs when a client or customer becomes violent towards a worker. Research shows that this type of violence occurs most frequently in emergency and psychiatric treatment settings, waiting rooms, and geriatric settings but is by no means limited to these.
Worker-on-worker violence occurs when two employees become involved in a physical or verbal altercation. It includes bullying and frequently manifests as verbal and emotional abuse that is unfair, offensive, vindictive, and/or humiliating, though it can range to homicide.
Personal relationship violence is when someone uses violence to control or threaten someone with whom they have a personal relationship, such as a spouse or partner. For example, the husband of a nurse follows her to work, orders her home, and threatens her.
Workplace violence can profoundly impact both the victims and witnesses of the act itself and the work environment as a whole.
It is important for employers to be aware of the risks of workplace violence and to take steps to prevent it from happening.
Violence against healthcare workers has recently been highlighted by healthcare organizations across the U.S., which ask patients to show kindness and patience to staff. It's also picking up steam among state legislators, who are introducing bills to protect healthcare staff.
Violence in a hospital is nothing new. Patients attack (it could be the medication that they are on), visitors attack (emotions play a large part), and co-workers attack (although very rare because most are licensed and are not willing to lose it over.....anybody).
So, watch the video and tell me if you've ever witnessed violence firsthand as a Unit Secretary.
1. Be assertive – not
aggressive or passive. My assertion definition is simple: "Say what
you mean, mean what you say, and don't be mean when you say it." Let this
rule guide your conversations with all visitors, and you will always be
confident, cool, and in control, and you'll always be professional.
2. Speak more slowly.
You'll be amazed at how much more clearly you can think and how much control
and confidence you’ll experience when you consciously slow down your rate of
speech. Speak slowly and methodically when your emotional triggers are
launched, and you'll maintain poise during a difficult conversation.
3. Wait 1-2 seconds
before responding. Responding immediately to demanding or tactical visitors
could result in you saying something you'll later regret. Before you answer,
take a deep breath, wait at least 2 seconds, and think about the best response
and the best approach.
4. Take a time-out.
When you sense that your buttons have been pushed, take a break. You can tell
the visitor that you need to put him on hold while you go get the nurse or
whatever excuse sounds good at the time. The point is to get away from the situation
for a few seconds so you can re-group.
5. Use positive
self-talk. I'm going to sound like Dr. Phil on this one, but I'm quite
serious. Instead of saying to yourself, "I don't get paid enough to put up
with this shit." Say something more positive like, "This guy needs my
help." Thinking more positively helps you respond more positively and
professionally. Negative thoughts lead to negative words, and it spirals into an
extremely hostile situation.
6. Show your power
before you use it. Often, a subtle suggestion of your "power" is
far more effective than the outright use of your power. But, believe it or not,
you are far more "powerful" if you say, "I want to help you, but
when you yell and cut me off, you make it difficult for me to work with
you." This statement demonstrates your power, and your message most
definitely gets across.
These straightforward
tips will position you to keep your cool when situations get hot!
Anyone in the medical field will have to deal with violent patients, visitors, and family.
It might be expected from patients whose minds may have been altered by the medication they were given. We all know those patients who claim to see bugs crawling on the ceiling or someone over in the corner.
However, getting verbal threats and physical contact from family and visitors is unacceptable.
With the rise of active shooters in the country, it is necessary, more now than ever, to be vigilant and know when to call security.
This is a subject that anyone who works in a hospital knows well, and that is violent patients and, in rare cases, violent family members.
All employers must provide for the safety of their patients, employees, visitors, and doctors. With that said, we as employees must always ensure we protect ourselves.
As a Health Unit Coordinator, I don't argue with anyone who is unreasonable and is looking for a fight. I always use my “Chain of Command” and involve my immediate supervisor (usually when the patient/visitor is at the nursing station). If the situation gets out of hand, I will call security and ask them to come to the unit.
There was a situation where a visitor was totally out of control for two days, and everyone was scared to say anything to him because they were afraid that it would “set him off.” I was off those two days, but when I came back, it had totally escalated to the point that one of my coworkers was calling the police, and the administration was forced to take it seriously.
We were so scared that we all had escape routes planned.
We should not have to live in fear when we clock into work, but we should also be aware of our surroundings and be ready to run if necessary.