A Unit Secretary is an integral part of the healthcare team. As the primary point of contact between patients and staff, they provide important communications and administrative support to ensure patient care processes run smoothly. But what exactly does a Unit Secretary do? Let’s explore this further!
Patient Interactions
Unit Secretaries greet patients, answer phone calls, and provide general information about the hospital or department. They also review patient charts for accuracy and completeness, record patient histories, assist with transfers from one unit to another, and enter orders into the electronic medical records system. As a bonus to their daily tasks, many Unit Secretaries will also ensure patients are comfortable in their rooms.
Administrative Duties
In addition to interacting with patients directly, Unit Secretaries also have other administrative duties as part of their job description. This includes ordering equipment and supplies; maintaining files; preparing reports; managing infection control activities; entering data into spreadsheets or databases; creating charts and graphs; coordinating discharge plans with other departments; providing assistance to visitors and families when needed; typing letters or memos; and performing basic accounting tasks such as recording payments.
Communications & Teamwork
Lastly, Unit Secretaries are responsible for communicating effectively with staff members across all levels of the hospital or clinic to ensure that patient needs are met on time. Additionally, they often liaise between departments when issues arise so appropriate actions can be taken quickly without any service disruption. By working closely with nurses, doctors, technicians, pharmacists, and other professionals on the healthcare team, Unit Secretaries use their knowledge base to help ensure a positive experience for each patient.
In summary, a unit secretary plays an essential role within a healthcare facility by providing professional customer service while simultaneously carrying out various administrative duties. From managing patient charts to coordinating discharge plans across departments –– there is no doubt that these individuals are expected to have a wide range of skills to perform their job successfully! If you’re interested in becoming a Unit Secretary yourself –– now you know what it takes!
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