People will approach you at the nursing station every day. Below are things that you should do to assist them.
- Make eye contact with the person and smile.
- Ask what brought them to a nursing station, listen carefully while they talk about their concerns or problems, and offer to help if you can. Be mindful of how you are interacting so far - do not interrupt.
- Escort them to a location if you know the directions are confusing. You know the hospital's layout better than they do, and walking them to another unit or the correct department is the right thing to do.
- If you can assist them in getting a book, phone charger, or a clean blanket or towels,
- If you can, follow up to see if they need anything else.
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