The 3 Secrets Of Wow Customer Service

 

Your aim in giving your visitors exceptional service is to make them say "Wow!" as soon as you disappear. You can do that if you make the following three tips part of your regular service pattern.

1. Give The Visitors Plenty of Strokes. People love to be stroked. Strokes can include any greeting, the use of people's names, and good wishes of the "Have-a-nice-day" kind. But the best stroke you can give others is your undivided attention.

2. Attend To The Little Things. Paying attention to the little things which don't significantly affect the main service is a way of saying: "If we look after the little things, just think what we'll do with the big ones."

3. Always Say "Yes." Excellent customer service never turns down a request for help. Even if they can do it themselves, they'll know that you are someone who can help them.

Practice these three responses until they are as familiar to you as breathing, and you are guaranteed to have customers queueing up for your attention.