Screening Calls to Protect Patients' Information (Video)

You will need to learn how to screen calls for those calling to obtain information regarding a patient. If the family is in the room, or if the patient is alert and orientated, then offer to transfer the call to the family or patient.

If the caller objects, stating that they do not “want to disturb” the family or patient, then offer to have them speak to the nurse or charge Nurse.

This could be a sign of family dynamics, that you do not need to be apart of.