Calling in Consultations as a Health Unit Coordinator (Video)

Your confidence level and voice have to show through even when you're on the telephone calling in a consult. Ums and Uhs are okay when you are a new Health Unit Coordinator, but you should not be doing that three years into the job.  

Whenever you call in a consult, they typically ask the same questions:

1. The name of the patient
2. The patient's date of birth
3. The patient's room number
4. The nurse's name
5. The unit extension number
6. The name of the requesting physician
7. The patient's insurance information

So, speak clearly and spell out first and last names that are hard to pronounce.