Within the last few months, a fellow Health Unit Coordinator who works the night shift has been repeating, "If they think that all that we do is answer the telephone, then that's all I'm going to do. "
It bothered her that the nurses only wanted her to answer the telephone. If they needed something from another department, they called. They called in their own consults. They called the answering service to get a call back from the doctor. They were showing her that they didn't need her, but they would have a fit if no HUC was scheduled to work.
Every time she made that comment, I would shake my head until I realized I had heard the Manager and the Director saying the same thing!
But I bust my ass at work, and I've been told multiple times that they love when I work, and they get a little territorial and jealous when I have to float to another floor.
Hospitals are trying to improve their budget by eliminating the HUC position but back down from the outcry of the unit's nurses.
Or they will try to cross-train the PCAs/CNAs to do the HUC's job because they think all we do is "answer the telephone."
Our experience is immeasurable, and I was a little upset when I realized what the Manager and Director had said.
My coworker should address the issue with management because I don't think they don't want a HUC.
I think that they don't want her.
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